Privacy Policy

1. Information We Collect

PGC Namkeen is committed to protecting the privacy of our website visitors and customers. We collect information to process your snack orders, manage wholesale and dealership leads, and improve your overall browsing experience.

We collect personal data that you provide directly to us:

• Identity Data: Name, business name, company registration (GST/PAN details for wholesale/dealership applications).
• Contact Data: Shipping address, billing address, phone number, email address.
• Financial & Transaction Data: Orders purchased, payment status, card/UPI identifiers (all processed securely via PhonePe, we do not store full raw card numbers or CVVs).

2. How We Use Your Information

We use the collected information for various business purposes:

• To process, ship, and deliver your food product orders.
• To qualify and manage wholesale pipelines and B2B dealership inquiries.
• To send transaction receipts, tracking numbers, and service updates.
• To send occasional promotional offers, tea pairing tips, and snack launches (if opted in).
• To comply with statutory legal requirements and tax audits.

3. Information Sharing

**We do not sell, rent, or trade your personal data to third-party brokers.**

We only share data with essential service providers who perform operations on our behalf:

• Logistics Partners: Courier aggregators like Shiprocket, Bluedart, and Delhivery to dispatch and deliver your orders.
• Payment Processors: Secured payment gateways like PhonePe to authorize transactions.
• IT Service Providers: Database and server hosting services (such as AWS/DigitalOcean) that run our Laravel storefront.

4. Cookies & Browser Analytics

Our platform utilizes cookies to remember items added to your shopping cart, persist login sessions, and optimize load speeds. We also use analytics tools (such as Google Analytics and Meta Pixel) to capture aggregated behavior patterns. You can configure your browser to reject cookies; however, some storefront features like checkout may not function correctly.

5. Data Security & Safety

We employ modern industry security protocols to safeguard your personal data. All communication between your web browser and our servers is encrypted using Secure Socket Layer (SSL) certificates. In addition, databases are protected by firewall systems, and backend staff interfaces require multi-factor authentication where applicable.

6. Data Rights & DPDP Regulatory Framework

In alignment with evolving data protection principles under the Digital Personal Data Protection (DPDP) Act, 2023 of India, you hold specific rights regarding your personal information:

• Right to Access & Summary: Request a summary of personal data processed by us for your order fulfillments.
• Right to Correction & Erasure: Request updating of outdated shipping profiles or deletion of non-statutory customer account records.
• Right of Grievance Redressal: Submit privacy concerns directly to our customer care cell or Grievance Redressal Desk.

Statutory Note: PGC Namkeen structures its privacy framework to align with statutory notifications as provisions of the DPDP Act and Rules become operational. We make no false or unqualified "100% DPDP compliant" marketing claims.